NA Publishing Brings Great Customer Service and Friendship
to the Tulsa City County Library System

Jan Coffman, Library Assistant at the Tulsa City County Library System, works in a very detail -oriented environment. And that's why she really appreciates the time and attention she receives from her NA Publishing Customer Service Representative, Colleen Beerens.

"We order a lot of microfilm through NA Publishing," says Coffman. "They really know what they're doing. Their product is wonderful and we've used it for years." But Coffman saves her highest praise for her Customer Service Representative, Colleen.

"Colleen is fantastic. She's very focused and makes sure that everything is done right. She's always quick to respond. In fact, she answers my questions in the same day, often within just a few minutes of my call. I've NEVER had to follow up with her on anything. She's the best."

The Tomato Queen
Coffman and Beerens have developed a good relationship and a bit of a friendly rivalry as well! "Colleen has a great sense of humor and always lifts my spirits. In fact, we discovered that we both share an interest in growing tomatoes. So we've developed a contest to see who can grow the best and most pear tomatoes. Last year, Colleen won, and now I call her the Tomato Queen. But I'm ready for her this year!"

Customer and Friend
NA Publishing's dedicated Customer Service staff has a combined total of 100+ years providing top-quality service to libraries all over the world. So it's no surprise that strong relationships with customers like Tulsa City County Library are the result. "It's this kind of special relationship that I really value with NA Publishing and Colleen. I know she'll always have time for me and help me with anything that I need," Coffman explains. "I look forward to working with her for a long time to come."

For more information
To learn more about how your library can benefit from microfilm and the quality service team behind it, email your Account Sales Executive, or call 800-420-6272.
 

Microfilm—The Content You Want, The Budget You Need

You want to be sure that your institution has the important research materials and information that researchers need. But sometimes this means that you end up with a lot of materials you don't need or want, but that you still have to pay for. And that takes a large bite out of your budget.

Imagine being able to just pick and choose the individual titles that you want for your library, a-la-carte, without having to buy them as part of a larger collection. Microfilm lets you do just that!

"eJournals are typically offered in 'big package' deals which put tremendous pressure on library budgets, particularly in today's challenging economic climate," says Jeff Moyer, Executive Vice President, Publishing. "Microfilm offers a cost-effective alternative by allowing libraries to select individual titles from our catalog and tailor their selections to their institution's specific needs."

Long-Term Access and Affordability
"We are also seeing libraries turn to microfilm for titles that have lower demand from patrons but are still important for the libraries' collection," says Moyer. "Microfilm offers a ‘pay once' alternative to a longer-term subscription."

When your library purchases microfilm, you invest in long-term collection development. Unlike electronic resources, where titles appear and disappear monthly, microfilm becomes a permanent part of your collection and your institution will have ongoing access to these titles for many years to come.

For More Information
To learn more about custom-tailoring microfilm content for your library, email your Account Sales Executive, or call 800-420-6272.
 

Microfilm—Saving Space, Saving Money

Space is an important commodity in every library. Large volume books and periodical collections take up a lot of precious shelving. And as budget dollars are getting smaller, so is your library's storage space.

Microform provides the perfect solution by letting you maintain content while taking up less space. "Our weekly magazines that we retain on fiche get heavy research usage—Newsweek, Time, US News and World Report, and Sports Illustrated," says Dianne Ford, Serials and Documents Librarian, Belk Library, Elon University, Elon, NC. "I love showing students that we have fiche for Newsweek from 1980 forward all in one drawer—and it's not full yet! They're amazed; though they often resist using fiche because they ‘don't know how.' Once I show them, the response is usually, ‘how neat'!"

Microform is a tried and true research tool that requires only a fraction of the storage space needed for hard copies. You'll go from needing yards of shelf space to merely inches. Your account representative will work with you to maintain the titles your institution wants and needs.

"The space savings is pretty obvious. You only have to look at a foot tall stack of magazines next to a box of film to see the difference," says Jennifer Combs, Periodicals, Collection Management Services, Kansas City Public Library. "And, we have some titles covering 50 years or more in a microfilm drawer that would probably only hold a few years of that title in magazine form."

So don't downsize your library's collection to fit a few large journals. Take advantage of microfilm and build your library's resources while saving precious shelf space.

For More Information
To learn more about how microform can save your library precious space and budget dollars, email your Account Sales Executive, or call 800-420-6272.

Interested in learning more about the latest news about microform from NA Publishing? CLICK HERE to email a Customer Service Representative.